Please send us a note at help@connectnc.com if you would like to suggest a topic for a support article and/or video.
How to Review or Edit SMTP Settings in Outlook
This video demonstrates how to verify or edit your SMTP settings in Outlook. The Outlook version being shown is current for December, 2022. https://youtu.be/pb294y4kPgk
Beware of Phishing!
Here's an example of a recent phishing message that was sent to me. The message claims to be from ConnectNC, but it's not. How can you tell? If you're unsure,…
Beware of Phishing Messages
Email that appears to come from us, but doesn't Recently there have been email messages getting past the spam filter that try to make it look as though ConnectNC is…
Watch out for billing scams
Recently, there have been threats circulating in the form of false notifications of charges to folks' credit cards or "accounts" with a variety of services, such as amazon. In many…
Add Your Email Account to Your iPhone
This video demonstrates how to add your ConnectNC account to your iPhone. Remember to replace all instances of demo@connectnc.com with your actual email address and mail.connectnc.com with your own mail…
Mail Forwarding
With the move to the new mail server, which began in August of 2020, forwarding is no longer supported for ConnectNC.net, Pinehurst.net, and ConnectNC.com email addresses. If you have used…
Selecting messages in webmail
Here's how you can select messages in the webmail inbox or other folders. You can use the select icon to choose whether you want to select all, or select just…
How to keep a sender’s email out of your Gmail spam folder
This video demonstrates how you can stop someone's email from going into your Gmail spam folder. Google calls it a filter. You can click Settings and look for Filters to…
Add a new Samsung Mail Account
In this video, you will learn how to add a new account to your Samsung Mail app.
Change the way webmail looks
You can change your webmail theme and the layout by clicking on settings when you're logged in to webmail. Give it a try if you're looking for a change!